What is the Magnite Help Center?
The Magnite Help Center (MHC), is our new self-service platform for product help, how-to guides, and technical documentation.
Later this year, we’ll add DV+, Demand Manager, and SpringServe–making the MHC a unified support hub for all Magnite products.
What are the key benefits of the Magnite Help Center?
With always-on access to the latest documentation, the Magnite Help Center is an extension of Magnite’s world-class support team, including:
In-depth, step-by-step documentation of the latest features launched across Magnite’s platforms.
Timely release notes help you and your teams stay on top of the latest enhancements.
Robust glossary of platform-specific and industry terms to help take your expertise to the next level.
Users & Access:
What do I do if I cannot log in to the Magnite Help Center?
Please reach out to your dedicated support team and they will help with user setup.
How do I add or remove coworkers from the Help Center?
Please reach out to your dedicated support team and they will help with user setup.
Can I share Magnite Help Center articles with users who do not have a login?
To access content from a Help Center link, the user must have a user account on MCTV or Magnite Streaming.
What are the various ways I can access MHC?
From the Magnite Streaming platform: a tab in the left-hand navigation and in the footer
Browse to the URL itself: help.magnite.com
The footer on Magnite’s corporate site.
Information Gathering/Feedback:
How do I give feedback on the documentation?
At the end of articles, utilize the “thumbs up/thumbs down” feature following “Was this article helpful” to provide feedback. For more specific feedback, reach out to your dedicated account representatives.
How do I suggest or create an article?
Clients can email their account representatives to let them know of any feedback.
Homepage Spotlight Articles:
What are Product Releases?
Product Releases detail the launch of new products and highlight product updates and fixes.
What is Developer Documentation?
This section provides developers with comprehensive documentation on how to interface with our software services, products, and systems.
What are Quick Start Guides?
Quick Start Guides are short manuals to get started on our products as quickly and easily as possible. Quick Start Guides help the user navigate the Magnite platform, from when they first log in to the various sections throughout the platform.
What is the Training Center?
Magnite’s Training Center is an on-demand education portal housing helpful training and how-to videos, showcasing features of Magnite platforms. This is a separate portal from the Magnite Help Center, requiring a separate login.
What is Magnite University?
Magnite University offers on-demand learning options authored by industry experts and created exclusively for ad tech professionals. This is a separate portal from the Magnite Help Center, requiring a separate login.
Legacy Help Centers:
Where can I find DV+ and Demand Manager help documentation?
DV+ and Demand Manager documentation is coming to the Magnite Help Center later this year. For now, please continue to use the DV+ Resource Center, accessed through the DV+ left-hand navigation.
Where can I find SpringServe help center documentation?
Springserve documentation is coming to the Magnite Help Center later this year. For now, please continue to use SpringServe’s Atlassian Help Center.
